Uppsala Västerås

E-mail uppsala@aktivtuteliv.se – Tel. +46 (0)18 – 10 88 04

GENERAL TERMS & CONDITIONS

Aktivt Uteliv Uppsala AB – 2025–2026

WHEN DO THESE TERMS APPLY?

These general terms apply between Aktivt Uteliv Uppsala AB (“AU”) and the person who, either personally or through another party, enters into an agreement with us as stated in the booking confirmation. The agreement may concern rental of equipment, booking of activities, purchase of products or services, or a combination of these.

WHO IS RESPONSIBLE?

Aktivt Uteliv Uppsala AB
Company Reg. No: 556979-3168
Address: Dag Hammarskjölds Väg 270, 75652 Uppsala
Phone: +46 (0)18-10 88 04
Email: uppsala@aktivtuteliv.nu

THE AGREEMENT

As the provider, AU is responsible to the guest for the services and products according to the agreement. Information on our website and in marketing materials is binding for AU, but may be changed prior to the agreement being finalized, provided that a clear reservation has been made and the guest has been informed of the change. AU is not responsible for any misprints or typographical errors.

AU is not liable for any promises made directly to the guest by third parties without AU’s knowledge and which AU could not reasonably be expected to have known about.

OUR OBLIGATIONS

AU is obliged to provide written confirmation of the booking via email. Furthermore, AU must ensure that the booking or purchase matches the confirmation and must inform the guest of any significant changes.

YOUR OBLIGATIONS

To rent equipment or participate in an activity, guests must be at least 18 years old (with valid ID; otherwise, a legal guardian must be present at check-out). If this requirement is not met, our cancellation terms apply. For organized groups, tour leaders, and families, exceptions may be made by agreement.

The guest is responsible for following AU’s rental rules without exception.

Participants in AU-organized activities must be sober. AU reserves the right to deny participation if safety cannot be guaranteed. No refund will be provided under such circumstances.

YOUR RIGHTS

The guest may transfer their booking to another person, provided that no reasonable objections exist. AU must be informed prior to the start date.

AU may make changes to a booking if equivalent products or services can be offered. If AU cannot provide what was confirmed, and no equivalent alternatives are available, the guest has the right to cancel the agreement.

The guest may also cancel the agreement if changes are made that significantly disadvantage them. To do so, AU must be notified as soon as possible.

WHEN IS THE BOOKING BINDING?

Both the guest and AU are bound by the agreement once the guest has paid for the product/service, or when AU has confirmed the booking via email. It is the guest’s responsibility to check the confirmation and ensure that arrival/departure dates and other information are correct.

PAYMENT TERMS

Payment is due at the time of booking. After successful payment, a confirmation email will be sent. Please bring the booking confirmation with you to AU.

Schools, companies, associations, and other group bookings may pay by invoice if agreed in advance.

ONLINE PAYMENT

Guests can pay securely online by card (VISA, MasterCard, Maestro). A user account is required to book and pay, and can be accessed via registered email and password.

CANCELLATIONS

All cancellations must be made in writing to: uppsala@aktivtuteliv.nu. You are responsible for ensuring the cancellation reaches us. We only accept cancellations made by the guest who made the booking. Include your name, booking number, and arrival date.

Rentals

  • Free cancellation: Up to 72 hours before the booking starts (minus a 200 SEK admin fee).

  • Partial refund: 50% refund if canceled 72–24 hours before.

  • No refund: Cancellations less than 24 hours before, or if unused.

  • Free rescheduling: Possible during the current season.

Activities & Courses

  • Free cancellation: At least 7 days before (minus 200 SEK admin fee).

  • No refund: Less than 7 days before unless medical certificate provided.

  • Name change: Free of charge.

Corporate & Group Bookings

  • Free cancellation: At least 14 days before.

  • 50% fee: 7–14 days before.

  • No refund: Less than 7 days before.

Full refunds are provided (before the booking begins) in cases of:

  • Death, illness, or serious accident affecting you or a close relative (with medical certificate)

  • Military or civil service call-up (with official documentation)

  • Serious unforeseen events such as house fire, flooding, divorce, or layoff (not notice of potential layoff), with documentation.

CANCELLATION AFTER ACTIVITY HAS STARTED

Early termination of the rental is only refundable (for remaining time) with a medical certificate. The refund is calculated from the date the certificate is issued and the equipment is returned. Rental gear must be returned to the nearest AU location.

RENTAL RULES

  • Valid ID is required for all rentals (excluding groups/conferences).

  • Payment must be made in advance unless otherwise agreed.

  • Refunds only with a medical certificate.

  • Late returns are charged until gear is returned.

  • The renter is liable for lost or damaged gear.

  • Gear must be handled with care and checked on pickup.

  • All gear must be cleaned before return, or a cleaning fee applies.

  • Gear may not be transferred, sublet, or sold.

DAMAGE/THEFT

AU does not provide insurance. The renter is fully liable for theft or irreparable damage. This may be covered by the renter’s home insurance. AU can supply documentation for insurance claims.

AU reserves the right to determine the replacement value using our booking system’s valuation model.

Repairs due to abnormal wear are charged based on workshop price list and/or part replacement.

PICK-UP & RETURN

Ski gear (alpine, cross-country, touring) for trips may be picked up from 16:00 the day before the booking starts. All other gear is picked up on the start day unless otherwise agreed.

Ski gear must be returned by 13:00 the day after the end date. Other gear must be returned as per the last booked date.

For schools, businesses, and groups – terms in your agreement apply.

IF WE DISAGREE

If you have a complaint, contact us as soon as possible so we can correct the issue. Waiting may reduce your chances of resolution.

If we cannot agree, you may contact the Swedish National Board for Consumer Disputes (ARN) or a Swedish court of law.

FORCE MAJEURE

Both parties may cancel the agreement if the booking/purchase cannot be fulfilled due to events such as strike, natural disaster, labor conflict, major utility outages, fire, or other events beyond our control.

DATA PROTECTION

When booking, you provide personal data such as name, personal ID number, address, and phone. By registering, you agree to AU storing and processing your information to fulfill our obligations to you.

We do not share data with third parties. In accordance with the GDPR, you may request access to the information we have stored.

Please read our full Privacy Policy here: [Insert Link]

VAT (MOMS)

All prices include VAT.

  • Standard: 25%

  • Guided tours & courses: 6%

  • Food & beverages (non alcohol): 12%