Terms ans conditions

AKTIVT UTELIV UPPSALA AB – GENERAL BOOKING TERMS AND CONDITIONS 2025-2026

WHAT APPLIES WHEN YOU BOOK ONLINE?
These general terms apply between Aktivt Uteliv (AU) and the person who, personally or through another party, enters into an agreement with us as stated in the confirmation. The agreement may relate to rental of equipment, booking of activities, purchase of products and services, or a combination of these.

WHO IS RESPONSIBLE?
The responsible party is Aktivt Uteliv Uppsala AB, corporate ID 556979-3168, Dag Hammarskjölds Väg 270, 75652 Uppsala. Phone: +46 (0)18-10 88 04. Email: uppsala@aktivtuteliv.nu

THE AGREEMENT
As the provider, AU is responsible to the guest for fulfilling the agreement. Information on our website and in communications is binding for AU, but may be changed before the agreement is finalized if clearly stated and communicated to the guest. AU is not liable for misprints or editing errors. AU is not responsible for promises made by third parties directly to the guest without AU’s knowledge.

OUR OBLIGATIONS
AU must ensure the guest receives written confirmation of the booking via email. AU must also ensure the booking matches the description in the confirmation and inform the guest of any significant changes to the booking.

YOUR OBLIGATIONS
To enter into an agreement with AU for rentals or activities, the guest must be at least 18 years old (with valid ID, or accompanied by a legal guardian). If the guest does not meet the age requirement upon pickup, cancellation rules apply. Exceptions may be made for schools, group leaders, or families by prior arrangement. The guest is responsible for following AU’s rental rules without exception. Sobriety is required when participating in AU activities. AU reserves the right to deny participation if safety cannot be guaranteed. No refunds will be given in such cases.

YOUR RIGHTS
The guest has the right to transfer their booking to another person, subject to AU’s approval unless there are valid reasons to deny it. You must notify AU in advance. AU may make changes to the booking if equivalent products or services can be offered. If AU cannot provide what was confirmed, and no suitable alternatives are available, the guest may cancel the agreement. The guest also has the right to cancel if terms change significantly to their disadvantage. This must be done as soon as possible.

WHEN IS THE BOOKING BINDING?
The agreement becomes binding once the guest has paid or once AU has confirmed the booking via email. The guest must check the confirmation to ensure all details, such as dates, are correct.

WHEN DO I PAY?
Payment is required at the time of booking. Once payment is received, a confirmation email will be sent. Bring the confirmation upon arrival. Schools, companies, and group bookings may pay by invoice if agreed in advance.

ONLINE PAYMENTS
Guests can pay securely online with credit/debit cards (VISA, MasterCard, etc.). A user account must be created to book and pay, using your email and password.

CANCELLATION POLICY
All cancellations must be made in writing to uppsala@aktivtuteliv.nu. You are responsible for ensuring we receive your cancellation. We will confirm by email. Only cancellations made by the booking guest are accepted. Always include your name, booking number, and start date. Rental: – Full refund up to 72 hours before start, minus a 200 SEK admin fee. – 72-24 hours before: 50% refund. – Less than 24 hours before or no-show: no refund. – Free rebooking within the same season is allowed. Adventures & Courses: – Free cancellation up to 7 days in advance (minus 200 SEK admin fee). – Less than 7 days: no refund. – Rebooking/refund with doctor’s note allowed in case of illness. – Name changes on bookings are allowed free of charge. Companies & Groups: – Free cancellation: 14+ days before. – 50% refund: 7-13 days before. – No refund: less than 7 days before. Cancellation due to illness, family emergency, military summons, or major unforeseen events may be refunded in full with documentation.

CANCELLATION AFTER ACTIVITY HAS STARTED
Refunds for interrupted bookings only with medical documentation. Only unused time is refunded from the date the certificate is issued and the equipment returned.

RENTAL RULES
ID is required at pickup (except groups). All payments in advance unless agreed otherwise. Refunds only with medical certificate. Late returns are charged per day. Guests are liable for lost/damaged equipment. Equipment must be used responsibly. Inspect gear at pickup. Return equipment clean or cleaning fees apply. Do not resell/lend/rent out our gear.

DAMAGE OR THEFT
AU does not offer insurance. The renter is fully liable. Most damages/theft are covered under personal home insurance. AU can provide documentation for insurance claims. AU determines replacement value using its pricing model. Damage is charged at repair or part cost.

PICK-UP AND RETURN
Ski equipment may be picked up from 16:00 the day before use and returned by 13:00 the day after. Other gear is picked up and returned according to the booking period. Group rentals follow the terms agreed upon.

IF DISPUTES OCCUR
Complaints should be made as soon as possible. Delays reduce the chance of correction. If needed, disputes can be referred to ARN (Allmänna Reklamationsnämnden) or court.

FORCE MAJEURE
Either party may cancel due to strike, natural disaster, power outages, fire, or other events beyond control.

GDPR
By booking, you consent to AU storing personal information such as name, ID number, address, and phone. This is used only to fulfill our services. Data is never shared with third parties. See our full data policy here: XXX

VAT
All prices include 25% VAT, except for guided tours and courses which are taxed at 6%.